He is complaining that he never received a nadprogram and didn’t win anything. We rejected the complaint because the player didn't respond to our messages and questions. The player from Ontario had ongoing issues with a prolonged verification process that prevented him from withdrawing his winnings. We had concluded that since the player played down his winnings, we were unable to assist further. The player's disappointment with the casino's actions państwa noted, and the complaint remained public for transparency. The player from Ontario had had his casino account suspended without explanation.

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